Shipping & Returns
Return & Exchange Policy
We use Royal Mail for all our deliveries. Standard delivery charge comes at the flat rate of £5.00. From time to time we will also promote next day delivery at the flat rate charge of £9.95, if you wish to have a next day delivery on your order please contact us directly before placing your order. All orders will be tracked and will require a signature on delivery unless specified otherwise. Our aim is to deliver your order within 5-7 business days. As each of our products are handmade and/or due to high volume of orders we understand that sometimes this cannot be possible. Therefore, if your order does not arrive within the time period please contact us directly. We will use all reasonable endeavours to ensure these times are met, however cannot be held responsible for despatched parcels delayed by third parties. For example due to poor weather conditions. If you have any queries please contact our Customer Service team on 0208 571 5296.
Due to the bespoke nature of our product lines we are unable cancel or amend the order unless it is within 24 hours of when the initial order was placed.
We are unable to offer refunds and exchanges except where the item is damaged or faulty or delivered incorrectly through an error by Bina Beauty Clinic.